CFPB Dispute Oct.18, 2014

The following is the dispute filed in response to Financial Freedom/OneWest Bank's reply to my CFPB complaint.

I have reviewed the response provided by Financial Freedom and feel that it only further strengthens my claim concerning the failure to provide information and continued stall tactics used by One West Bank/Financial Freedom to avoid settlement of this matter.

     As stated in the response I contacted FF prior to my mother’s passing and attempted to provide any necessary documents needed to begin the settlement process. There was NO explanation of ANY settlement options during this conversation. I was refused any information what so ever.

     As evidenced by the response provided by FF, they have been provided with all documentation they have requested from me including 2 pre-approval letters and a mortgage commitment letter.  I feel that the constant requests for further documents only supports my claim.

     As is also evident from their response, the Short Sale approvals that were granted by FF were valid for a period of less then 60 days each . Due to the fact that HECM loans are new territory, it takes a bit of time to secure financing for the purchase. The mortgage process is stalled every time the approval letter expires. After the expiration of the approval letter there have always been requests for further documents which continues to slow the process.

     As of the writing of this letter I am 35 days away from Foreclosure Sale. It is my belief that OneWest/FF Have used these stalling tactics to avoid honoring the HUD Redemption Guidelines. I also believe that I am being denied the final extension letter as retribution for filing this Complaint with your organization. There was a new appraisal completed on Sept. 22, 2014 as requested by OneWest/FF. As of today I have received no further communication from them.